Responsible Gaming

Company commitment

Win Top Ltd is committed to promoting responsible gaming and to supporting players in maintaining control over their activity. Gambling is intended solely as a form of entertainment for adults and must never be regarded as a means of earning income or resolving financial difficulty. Access to gambling services is strictly limited to persons who have reached the legal age required in their country of residence. We encourage all players to approach gambling with awareness, moderation and a clear understanding of the risks involved.

Risk indicators

Certain patterns of behaviour may indicate that gambling is becoming a problem rather than a form of entertainment. Players are encouraged to reflect honestly on their habits and to watch for the following warning signs:

Spending more money or time on gambling than originally intended
Chasing losses in an attempt to win back money already lost
Neglecting work, studies, family or social responsibilities because of gambling
Borrowing money, selling possessions or using funds set aside for essential expenses to continue gambling
Feeling anxious, irritable or preoccupied when unable to gamble
Hiding the extent of gambling activity from family members or friends

Account restriction

Players who feel they need a break from gambling may request a period of self-exclusion from a licensed operator. Such a request can typically be made for a fixed period, or on an indefinite basis, and should be honoured promptly once submitted. During the period of exclusion, the operator should prevent the player from opening a new account or being targeted with marketing communications.

In addition to arrangements made directly with an individual operator, players may register with a national self-exclusion scheme. One such scheme, GAMSTOP (gamstop.co.uk), allows a player to exclude themselves from all gambling websites licensed within the relevant jurisdiction at the same time, rather than having to contact each operator separately. This provides a wider and more consistent form of protection for anyone who wishes to stop gambling for a period of time.

Control options

Licensed gambling operators are generally required to offer a range of tools that allow players to set their own boundaries before difficulties arise. These commonly include:

Deposit limits, allowing a player to cap the amount of money that can be added to an account over a given day, week or month
Loss limits, restricting the total amount that may be lost within a chosen period
Time limits, controlling how long a player may remain active on a gambling site in a single visit or over a set period
Session limits, which bring a playing session to a close once a predetermined length of time has passed
Reality checks, which present the player with a reminder at regular intervals showing how long they have been playing and, where applicable, how much has been spent

Such tools are designed to help players stay within boundaries they have set for themselves and to encourage regular reflection on their gambling habits.

Getting help

Anyone who is concerned about their own gambling, or about the gambling of someone close to them, is encouraged to seek support without delay. Free and confidential advice is available through GamCare - National Gambling Helpline on 0808 8020 133 (gamcare.org.uk). Trained advisers can offer guidance, information and onward referral to further sources of support.

Anonymous self-help groups also exist for individuals affected by problem gambling, offering peer support through shared experience in a confidential setting. These groups can be found in many communities and provide an additional avenue of support alongside professional helplines.

Get in touch

For any questions or concerns relating to responsible gaming, please contact us at [email protected].